How the platform management service billing works – vaide.app

The billing for the platform management service is done monthly, through a fixed package of hours previously contracted. This model ensures financial predictability, prioritization of operational demands, and greater control over the continuous evolution of the platform.

The platform management service is contracted based on a monthly package of hours, sized according to the complexity of the environment, volume of demands, and operational needs of the client.

The contracted hours are exclusively allocated to activities related to platform management, including configurations, maintenance, operational adjustments, evolutionary support, and continuous monitoring of the environment.

Main benefits of the model:

Financial predictability, with a fixed and transparent monthly cost
Prioritization of demands, according to the contracted package of hours
Efficient operational planning, with better resource allocation
Continuous platform management, reducing operational risks and rework
Focus on evolution, ensuring alignment between business and technology

This model is recommended for clients who require governance, stability, and continuous improvement in managing their SaaS platforms.