Dashboard Overview

The Hide.fy Dashboard consolidates all individual rules and association rules available in the application. It has been developed to provide complete governance without exposing sensitive data to users who do not have an administrative profile.

Restricted Access for Administrators

The Hide.fy Dashboard is visible exclusively to Zendesk administrators.

This restriction exists due to a limitation of the Zendesk platform itself. All configuration data of Hide.fy is stored internally in the app, and by default, only administrators have permission to access this type of internal storage.

This architecture ensures important benefits for operation:

• Complete privacy of configured rules
• 100% data ownership by the company
• No dependency on external storage
• Compliance with Zendesk security best practices

Agents and other profiles do not have access to the Dashboard, even if they are impacted by the configured rules.

Storage Limit and Volume of Rules

Each Hide.fy menu has a storage limit of 64 KB.

This space is used only to store the rules that effectively alter behavior, meaning:

• Only the identifiers of the configured items are stored
• Only states of hiding or disabling are stored
• Items configured as visible are not stored, optimizing space usage

In practice, this allows the creation of hundreds of rules per menu, comfortably serving small, medium, and large Zendesk operations.

For the user, the most important point is that this limit has been sized to support a realistic and structured operation, without the need for concern about technical details or manual adjustments.

Global Search Field

In all menus of the Dashboard, the user will find a search field at the top of the screen.

This field allows for quick location of any typed item, searching in all available columns of the table, such as:

• Name
• ID
• Group
• Description
• Dates
• Other metadata displayed in the menu

This facilitates the management of environments with a large volume of rules and items.

Filter by View Type

Next to the search field, there is a view type filter dropdown.

With this filter, the administrator can refine the displayed list, for example:

• Show only disabled rules
• Show only hidden rules
• Show all items

This feature allows for quick audits and validation of rules applied in each menu.

Sorting by Columns

The Dashboard allows for dynamic sorting of the displayed data.

By clicking on the title of any column in the table, the user can toggle the sorting between ascending and descending, facilitating analyses such as:

• Identification of the most recent items
• Visual grouping by name or type
• Verification of configuration patterns

The sorting is applied directly to the displayed list.

Pagination and Number of Items per Page

At the bottom of each menu, the user can define how many items should be displayed per page.

This setting helps adapt the view according to the volume of data and the administrator's preference, making navigation smoother and more efficient.

Operational Benefits of the Dashboard

The use of the Hide.fy Dashboard offers the operation:

• Centralized control of all rules
• Standardized and consistent interface across all menus
• Data security and privacy
• Ease of auditing and maintenance
• Scalability for complex operations

The Dashboard is designed to be simple for daily use and robust for managing mature Zendesk environments.