User Fields Rule (individual)

The Hide.fy app enhances governance over registration data by allowing fine-tuning of the display of user information. The User Fields rule operates exclusively in the detailed view of the user profile, without interfering with tickets, forms, or automated workflows.

Overview of the User Fields Rule

The User Fields rule allows you to individually define whether a field will be:

• Visible in the detailed view of the user
• Hidden in the detailed view of the user

In this menu, there is no option to disable fields. The control is exclusively visual and fully respects the native permissions and settings of Zendesk.

Scope of Application

The rules configured in User Fields apply only to the detailed view of the user, accessed from the individual profile of each user in Zendesk.

These settings do not impact:

• Ticket forms
• Fields displayed during ticket creation or editing
• Automations, triggers, or reports
• Data used by integrations

Hide.fy operates only at the interface layer, organizing the presentation of information for agents and administrators.

Practical Operation

When applying the User Fields rule, Hide.fy dynamically adjusts which fields will be displayed in the user profile.

Fields defined as hidden will no longer be presented in the interface, reducing visual noise and facilitating the reading of relevant information for service and decision-making.

Main Use Cases

The User Fields rule is recommended for the following scenarios:

• Hiding technical or internal fields not used in service
• Simplifying the display of user registration data
• Visual protection of less relevant or sensitive information
• Standardizing the profile interface for service agents

A common case is the existence of fields created for internal controls, integrations, or specific projects that do not need to be visible to all users in the operation.

How to Use the User Fields Rule

To access the User Fields rule, locate the Hide.fy app in the left sidebar navigation menu of Zendesk. Upon opening the application, go to the Dashboards area.

Within the dashboards, select the User Fields menu, which will be displayed according to the language configured in the account.

After accessing the menu, a spreadsheet view will load containing all available user fields in the Zendesk account, with information such as identifier, name, key, type, and date of last modification.

In the last column, labeled Visibility, each field has a dropdown that allows you to define whether the field will be visible or hidden.

Based on the applied configuration, the field will be displayed or hidden in the detailed view of the user profile, according to the defined rule.

Operational Benefits

With the User Fields rule correctly configured, the operation will have:

• More organized and objective user profiles
• Reduction of informational noise
• Greater focus on relevant data for service
• Better experience for agents and administrators

This functionality is recommended for Zendesk environments with a large volume of user fields, where clarity and organization of information are strategic factors.